Singapore Shipping Policy
This policy covers where we deliver, how quickly, what it costs and who is responsible at each stage. It forms part of our Terms of Service.
1. Where we ship
We ship within Singapore only, to residential, commercial and locker addresses. We do not currently ship internationally, and we cannot forward parcels to a freight consolidator on your behalf.
PO boxes cannot be used for express courier delivery. Restricted-access addresses, including some army camps and secured worksites, may require you to collect from the courier depot.
2. Dispatch time
Orders placed and paid by 3pm on a working day are packed and handed to the courier the same day. Orders after 3pm dispatch the next working day.
Working days exclude Sundays and Singapore public holidays. During launch periods and major sales, dispatch may extend to four working days; where that applies we say so in the announcement bar before you check out.
3. Delivery time and cost
Express delivery usually arrives in 1–3 days from dispatch. Delivery is free on every order, at every pack size.
You will receive a tracking link by email when the parcel leaves our warehouse. Tracking can take up to twelve hours to show its first scan.
4. Receiving your parcel
The courier may attempt to contact you before delivery. If nobody is available at the address, a redelivery is arranged automatically; after two failed attempts the parcel returns to the depot and you will be asked to choose a new window.
You may authorise the courier to leave the parcel unattended. If you do, risk of loss passes to you at the point of delivery.
5. Address accuracy
We dispatch to the address exactly as entered at checkout. We cannot amend an address after dispatch. If a parcel is returned to us because the address was incomplete or incorrect, we will re-ship once you have paid the redelivery fee.
Please check unit numbers and postal codes carefully. This is the single most common cause of delay.
6. Duties, taxes and levies
Prices shown include Singapore GST. The recipient remains responsible for any additional taxes, duties or levies that may apply to a specific consignment.
7. Volume limits
To keep stock available and to discourage resale, we ship a maximum of six units per calendar month to any single delivery address. Larger orders are held for review and may be cancelled and refunded.
If you have a legitimate need for a larger quantity — a clinic, a corporate wellness programme — contact us and we will arrange it properly.
8. Damage or loss in transit
Inspect your parcel on arrival. If the outer carton is crushed, wet or opened, photograph it before unpacking and contact us within 48 hours. We will replace damaged product at our cost.
Parcels showing no tracking movement for five working days are treated as lost. We will replace or refund at your choice.