Terms of Service

1. Who we are

This site is operated by the store operator named on your tax invoice, an authorised reseller of Wellous products in Singapore. References to "we" and "us" mean that company.

2. Eligibility

You must be at least 18 years old to order. By placing an order you confirm that you are, and that the payment method used is yours or is used with the owner’s permission.

3. Health information and disclaimer

The content on this site, including ingredient descriptions, research references and journal articles, is general information. It is not medical advice and it is not a substitute for consulting a qualified practitioner.

These statements have not been evaluated by the Health Sciences Authority. These products are not intended to diagnose, treat, cure or prevent any disease. Do not use as a sole source of nutrition. Consult a physician before use if you are pregnant, breastfeeding, managing a medical condition, or taking prescription medication.

4. Orders

Your order is an offer to buy. A contract forms only when we send a dispatch confirmation. We may decline or cancel an order — including after payment — where stock is unavailable, where a pricing error has occurred, where volume limits are exceeded, or where we reasonably suspect resale or fraud. Where we cancel, we refund in full.

5. Prices and errors

Prices are in Singapore dollars and include GST. We may change prices at any time; the price that applies to your order is the one shown at checkout.

Obvious pricing or description errors do not bind us. If we discover one after you have paid, we will contact you and either honour the correct price with your agreement or cancel and refund.

6. Payment

Payment is taken at checkout through our payment providers. We do not store full card details. Where a payment is later reversed or charged back without cause, we may suspend the account and recover the amount owed.

7. Delivery and risk

Delivery is governed by our Shipping Policy. Risk in the goods passes to you on delivery, or on the courier leaving the parcel where you have authorised unattended delivery. Title passes when payment clears in full.

8. Returns

Returns and refunds are governed by our Returns & Refunds policy, which forms part of these terms.

9. Intellectual property

All text, photography, formulation descriptions, layout and code on this site belong to us or our licensors. You may not copy, republish, scrape or use them commercially without written permission. Product names, marks and packaging designs are protected.

10. Acceptable use

Do not attempt to interfere with the site, extract data by automated means, resell our products as an unauthorised distributor, or represent yourself as us. We may withdraw access without notice where any of these occur.

11. Reviews and submitted content

Where you submit a review, photograph or testimonial, you grant us a non-exclusive, royalty-free licence to publish and reproduce it in connection with the range. You keep ownership. We may decline or remove content that is unlawful, defamatory, or makes a medical claim we cannot substantiate.

12. Limitation of liability

We are liable for losses that are a foreseeable result of our breach of these terms. We are not liable for indirect or consequential loss, loss of profit, or loss arising from your failure to follow the stated dose or to seek medical advice where the label says you should.

Nothing in these terms limits liability for death or personal injury caused by our negligence, for fraud, or for anything that cannot lawfully be limited. Our total liability for any order is capped at the amount you paid for it, except where the law provides otherwise.

13. Third-party links

The site links to external research, certification bodies and social platforms. We do not control those sites and are not responsible for their content or their privacy practices.

14. Force majeure

We are not in breach where performance is prevented by an event outside our reasonable control, including courier failure, supply interruption, public-health restriction or regulatory action. We will tell you and offer a refund where delay becomes unreasonable.

15. Governing law

These terms are governed by the laws of Singapore. The courts of Singapore have exclusive jurisdiction. We will try to resolve any dispute directly first; most are settled in a single email.

16. General

If a clause is found unenforceable, the rest stands. Our failure to enforce a term is not a waiver of it. These terms, together with the Shipping and Returns policies and the Privacy Policy, are the entire agreement between us.

We may amend these terms; the version in force is the one published here when you place your order.